Customer Service

Responsabilitati:
CALL CENTER:

• Provide client specific support;
• Handle incoming phone calls and e-mails received;
• Diagnose, troubleshoot and solve 1st level Help-Desk issues;

Beneficii:

• Degree of an Electronic high school or student in Computer Science (Automatica - Politehnica/ Electronica)
• Good verbal and written communication skills;
• Good knowledge of English language;
• Good PC and Microsoft office package skills;
• Good technical skills in electronics and multimedia;
• Previous experience in a customer service position/support center environment would be an asset;
• Open minded, positive attitude (doing his/ her best to get along well with the rest of the team and reporting any issue to the manager when they occur);
• Cooperating with the team – asking for help when needed;
• Willing to learn and be coached by the Techincal Director and the team;
• Keep a calm mind set while talking to the users over the phone;